How to notify all customers about planned maintenance and provide advance notice to reduce the impact on their user experience?

Intro

Planned maintenance is essential to keep your platform or service in top condition. However, it is also important to inform your clients in advance to reduce the impact on their user experience. With EveryLog, you can promptly notify your clients’ regarding planned maintenance, guaranteeing efficient communication and a smooth transition during the whole system upgrade.

How it works

EveryLog precisely registers data about accesses and users’ interactions with your service. Using this data, you can send them tailored notifications, warning them in advance about programmed maintenance and suggesting alternatives or alternative usage times.

• Create account: visit the official EveryLog website and register to create an account. You will need a valid email address and a secure password.
• Create project: after logging in, create a new project in your EveryLog account. Assign a meaningful name to the project for easy identification.
• (Optional: create user groups): If necessary, create user groups within your project. This step is optional and depends on your specific needs. You can organise users into groups based on roles or authorisations.
• Connect your application with EveryLog using the programming language of your choice: now, you need to connect your application with EveryLog. You can do this using your preferred programming language. Follow the EveryLog documentation for detailed instructions on how to do this in your preferred programming language.
• Download the app and view notifications and metrics: users interested in notifications and metrics can download the EveryLog app to their device. After installation, they can access the project and view all the notifications and metrics you have implemented.

Advantages of using EveryLog

Reduced downtime: inform clients in advance, therefore reducing service interruptions during programmed maintenance. Better user experience: offer suggestions based on data to help clients plan their use, improving their user experience. Proactive communication: demonstrate that you take care of your clients’ experiences by creating proactive and transparent communication.

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